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GASOLINE GENERATOR WARRANTY POLICY

Gasoline generators come with a 12-month warranty period as standard.

Huu Toan agrees to provide with a replacement item within the first 30 days after purchased if guaranteed all the following conditions:


  • Only applicable to products supplied and used within the territory of Vietnam.
  • Product must be satisfying warranty conditions.
  • Must be 90% complete, contain ALL original boxes and packing material, accessories and documentation provided by the manufacturer
  • The overall condition of the machine must be new without scratches or breaks.
  • All products are manufactured and distributed by Huu Toan Group within the territory of Vietnam.
  • Within the applicable warranty period.
  • Satisfying one of the following conditions: warranty card, sales invoice, sales contract, acceptance record or the completed e-warranty registration on the system of Huu Toan Group.

Manufacturer defects:


  • Defects in quality of materials, component or workmanship: unsuitable or poor quality raw materials or components resulting in quick wear, cracking, warping or non-display errors.
  • Defects during assembly and transportation: Manufacturing and assembly plants do not comply with technical standards or products are damaged during transportation, resulting in inoperable or unsatisfactory operation.
  • Other defects by the manufacturer.
  • Does not meet the warranty conditions in the warranty policy of Huu Toan.
  • Damages caused by subjective errors of operators such as:
    • Users do not follow the manufacturer's instructions for storage, operation and maintenance during use.
    • Interference into or modification replacement of the materials and components of the machine without prior consent of manufacturer.
    • Structure of the machine is damaged during the process of transporting by customers.
    • Damage caused by floods, earthquakes, fire, electrical storms, war, etc.
    • Normal wear and tear such as: all kinds of fuel filters, engine oil, batteries, etc.
    • Other causes which are not covered by the warranty policy.
  • Scope of authorization: Applicable to the nationwide agent network of Huu Toan, whereby the agent is entitled to receive, test, confirm and exchange the product for customers.
  • The authorized agent standard of Huu Toan Group: Agents authorized to perform the "Product exchange policy" must simultaneously meet the following criterias:
    • The contract signed between the agent and Huu Toan Group takes effect at the time the agent performs his mandate.
    • At least one employee of the agent has completed the training course on the implementation of a product exchange policy and got the certificate issued by Huu Toan.
    • Only perform the scope of authorization for Huu Toan's products that the agent has actually distributed.
    • No recorded mistake in implementing the scope of authorization.

DIESEL GENERATOR WARRANTY POLICY

  • For diesel generation - retail customers have a warranty period of 18 months/ 2000 hours, whichever comes first. Machine maintenance of 3 times during the warranty period.
  • For diesel generation - project customers have a warranty period of 24 months/ 2000 hours whichever comes first. Machine maintenance of 4 times during the warranty period.
  • All products are manufactured and distributed by Huu Toan Group in the territory of Vietnam.
  • Products within the warranty period
  • Satisfying one of the following conditions: warranty card, sales invoice, sales contract, acceptance record or the completed e-warranty registration on the system of Huu Toan Group.

Manufacturer defects:


  • Defects in quality of materials, component or workmanship: unsuitable or poor quality raw materials or components resulting in quick wear, cracking, warping or non-display errors.
  • Defects during assembly and transportation: Manufacturing and assembly plants do not comply with technical standards or products are damaged during transportation, resulting in inoperable or unsatisfactory operation.
  • Other defects by the manufacturer.

Does not meet the warranty conditions in the warranty policy of Huu Toan.

Damages caused by subjective errors of operators such as:


  • Users do not follow the manufacturer's instructions for storage, operation and maintenance during use.
  • Interference into or modification replacement of the materials and components of the machine without prior consent of manufacturer
  • Structure of the machine is damaged during the process of transporting by customers.
  • Damage caused by floods, earthquakes, fire, electrical storms, war, etc.
  • Normal wear and tear of properties such as: all kinds of fuel filters, engine oil, viscometer, etc.
  • Other causes which are not covered by the warranty policy.

OTHER PRODUCTS’ WARRANTY POLICY

  • A generator, ruler/ mower or lawn mower have a warranty period of 12 months.
  • ATS cabinets or synchronous cabinets have the warranty period of 18 months.

Huu Toan agrees to provide with a replacement item within the first 30 days after purchased if guaranteed all the following conditions:


  • Only applicable to products supplied and used within the territory of Vietnam.
  • Must be 100% complete, contain ALL original boxes and packing material, accessories and documentation provided by the manufacturer.
  • The overall condition of the machine must be new without scratches or breaks.
  • All products are manufactured and distributed by Huu Toan Group in the territory of Vietnam.
  • Products within the warranty period.
  • Satisfying one of the following conditions: warranty card, sales invoice, sales contract, acceptance record or the completed e-warranty registration on the system of Huu Toan Group.

Manufacturer defects:

  • Defects in quality of materials, component or workmanship: unsuitable or poor quality raw materials or components resulting in quick wear, cracking, warping or non-display errors.
  • Defects during assembly and transportation: Manufacturing and assembly plants do not comply with technical standards or products are damaged during transportation, resulting in inoperable or unsatisfactory operation.
  • Other defects by the manufacturer.

Does not meet the warranty conditions in the warranty policy of Huu Toan Damages caused by subjective errors of operators such as:

  • Users do not follow the manufacturer's instructions for storage, operation and maintenance during use.
  • Interference into or modification replacement of the materials and components of the machine without prior consent of manufacturer.
  • Structure of the machine is damaged during the process of transporting by customers
  • Damage caused by floods, earthquakes, fire, electrical storms, war, etc.
  • Normal wear and tear of properties such as: all kinds of fuel filters, engine oil, viscometer, etc.
  • Other causes which are not covered by the warranty policy.

THE HUU TOAN SERVICE STATION

Service

Ha Noi

- Address: Lô D7-4 KCN Hà Nội Đài Tư,386 Nguyễn Văn Linh,Long Biên,Hà Nội.
- Tel: (84-4) 38759600 – 38759601 Fax: (84-4) 38759602

Da Nang

- Address: 02 Nguyễn Văn Trỗi - P.Hòa Thuận Đông - Q.Hải Châu - TP.Đà Nẵng.
- Tel: (84-511) 3619666 – 667– 668 Fax: (84-511) 3619669

TP.HCM

- Address: 101D Cộng Hòa, Phường 15, Tân Bình, Hồ Chí Minh.
- Tel: (84-650) 3746591 – 3746588 Fax: (84-650) 3746963 – 3746496